Ask the Expert

Ask The Expert is our fantastic free service. It gives you the opportunity to ask Our Teamour team of experts any question you like, and gives our team of experts an opportunity to show off how clever they are!

You can either ask us online by sending your comments to us below, or visit us in store.

Ask The Expert!

Our experts are:

Store Manager – Alun Williams

Alun, our Store Manager, has been in the jewellery business for over 20 years. Starting as an apprentice at the age of 17 and learning all aspects of the industry, from polishing to diamond grading, he worked his way up to the position of Manager. Alun has always worked for independent jewellers and believes they can offer a more personal service than the multiples can.

Goldsmiths – Gareth & Steve.

With over 50 years experience combined in all aspects of jewellery manufacture and repair, our team are also skilled designers, stone setters and metal smiths. Each has particular skills, including working with platinum, which many goldsmiths don’t have. Our goldsmith team have a love of traditional jewellery techniques, and a passion for the more unusual jewellery designs, along with anything that is well made and beautiful.

Valuer – Christopher Dagley

Chris, our Director, has a wealth of knowledge about jewellery and watches, having started the business 30 years ago with his father George. As is necessary for a valuer, Chris knows about all sides of the jewellery business. He is also a skilled watchmaker. Chris’ favourite pieces are vintage and prestige watches, and his wife’s favourite items are big diamonds!

Watch Maker – Steve Trenchard

Steve has been repairing watches since he was in his teenage years (…we can’t say how long this is!); and has a wealth of knowledge and experience on all things relating to clocks and watches, both mechanical and quartz. If you have any questions or queries on watch or clock services, repairs or general maintenance, then Steve is your man!

Watch Repairs

Our team of highly skilled and trained watch makers can help you with almost any watch repair you need.

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Jewellery Repairs

Our expert goldsmiths and stone setter can carry out all types of repairs in our fully fitted on-site workshop.

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