Shipping and Returns
Bespoke commissions (Items made to order) are sent as soon as our workshops have made them, usually within 2-3 weeks. You can check your order’s progress by logging into ‘Order Status’ page in your account. Orders under £250.00 are fulfilled by Royal Mail Signed For™, while orders over £250.00 are posted by Royal Mail Special Next Day Delivery™.
All orders from the Christopher George Jewellers are currently delivered Free of Charge to the United Kingdom.
Our Jewellery have a global appeal, and we are happy to supply you wherever you are in the world. Delivery anywhere outside of the United Kingdom will be charged at £9.95.
If you are not completely satisfied with your purchase from Christopher George Jewellers you are welcome to return the goods within 30 days of their receipt (provided that they have not been worn or used) You may then get a full refund, or an exchange if this is what you would like.
When you return the goods the product/s must be in its original packing and in unused condition. You must also include any gift box, and where applicable, the certification (for example with our diamond products).
Before returning goods for any reason, please inform www.christophergeorgejewellers.co.uk by telephone or in writing.
We recommend that when you return goods to us you use Royal Mail Special Delivery. This is because they offer “Proof of delivery” with the service, and the goods are insured whilst in transit.
Earrings may be returned as long as the sealed packaging has not been opened. This is because of “Health & Safety” regulations. This does not affect goods that are being returned because they are faulty.
Custom made products cannot be returned. As they are one off commissions they are not re sellable.
If you have any further questions on shipping, please do not hesitate getting in touch with us.